All work
Program evaluation · 2024
Growing Language Access
A community-based evaluation of adult ESOL and language access services.
The challenge
An organization needed to understand how well its services met the needs of the families it serves.
The approach
- Participatory interviews and focus groups
- Review of materials for linguistic accessibility
- Collaborative sense-making sessions
Outcomes
- Actionable recommendations report
- Updated multilingual outreach materials
- Evaluation tools the team can reuse